Eligibility Specialist - Case Manager

Knowledge Services•Indianapolis, IN

14d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the Indiana Family and Social Services Administration (FSSA), Division of Family Resources (DFR), at 3400 Lafayette Rd, Indianapolis, IN 46222. The role assists with processing applications and documents for Indiana residents requesting or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify client information, review program requirements, and use an automated program to determine eligibility for state assistance. The position offers an extensive training program, the opportunity to make an immediate impact in the community, and potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. Pay is $18.00 per hour. Paid time off and benefits are offered.

Requirements

Strong organizational and analytical skills and the ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs, is desired.

Nice To Haves

Previous Case Manager experience is a plus.
Associate or bachelor's degree in Counseling or Social Services preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone calls with clients.
Verify that information is accurately gathered and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.