Eligibility Specialist - Case Manager

Knowledge Services•Columbus, IN

3d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the FSSA/Division of Family Resources (DFR) in Columbus, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. The DFR determines eligibility for these programs. The position includes an extensive training program and offers the opportunity to make an immediate impact in the community, with potential for promotion. The wage is $18.00 per hour, and the role has a 37.5-hour work week, Monday through Friday, from 8:00 AM to 4:30 PM. Paid time off and benefits are offered. Knowledge Services is a professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It is a certified woman-owned organization with more than 1,500 employees and provides managed service, payrolling, recruitment, and staffing services.

Requirements

High school diploma or GED.
Strong organizational and analytical skills, and the ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.

Nice To Haves

Previous Case Manager experience.
Associate or bachelor's degree in Counseling or Social Services.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.