Eligibility Specialist - Case Manager

DFR•Greencastle, IN

18d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the FSSA/Division of Family Resources (DFR) in Greencastle, Indiana. The position assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. DFR determines eligibility for these programs. The role offers extensive training, the potential for promotion, paid time off, benefits, and a 37.5-hour Monday–Friday work week from 8:00 AM to 4:30 PM. The wage is $16.50 per hour.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.
Highly organized and analytical team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Able to work independently; self-starter who is reliable and dependable.
Strong customer service background and professional demeanor.

Nice To Haves

Bachelor's or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone conversations with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.