Eligibility & Case Management Specialist

Fusion Advanced Technology•Baltimore, MD

56d

About The Position

This role is responsible for reviewing applications and supporting documents for completeness and policy alignment, processing various case actions, researching customer records, and preparing necessary documentation. The specialist will also enter and validate case data, support customer inquiries, and handle case corrections and escalations.

Requirements

Three or more years of professional or paraprofessional experience in eligibility determination, case processing, public assistance operations, scholarship or grant administration, customer record review, or large-volume administrative processing.
3+ years total relevant experience
2+ years in eligibility determination, case processing, customer record review, or similar operational work.

Nice To Haves

Associate degree or bachelor’s degree preferred; equivalent experience acceptable.
Direct Child Care Scholarship, childcare subsidy, public benefits, or Maryland public program experience preferred.
Experience determining income eligibility for an income-based program.
Experience using multiple systems to review large volumes of cases and supporting data.
Experience with Maryland public program systems, CCATS, or comparable statewide systems.
Ability to interpret policy and communicate case actions clearly in writing.

Responsibilities

Review applications and supporting documents for completeness and policy alignment.
Process redeterminations, interim changes, and other case actions within required timeframes.
Research customer records across designated systems and document findings clearly.
Prepare or trigger Missing Information actions and follow up on required documentation.
Enter and validate case data and case notes in designated systems.
Support customer inquiries, case corrections, and escalations as assigned.