Education Account Manager

Guitar Center•Melbourne, FL

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager (also called a Business Development Sales Specialist) to build relationships with schools from grade schools to high schools. The role serves as the primary connection between Music & Arts and schools in an assigned territory, cultivating educator relationships, growing rental, repair, and product business, expanding program adoption, and representing Music & Arts as a trusted partner to students, teachers, and the broader school community. The Education Account Manager develops school and educator relationships, creates territory growth plans, manages sales activity and pipeline documentation, and supports renewals and new program creation. The role also partners with local stores and internal service teams to deliver educator support, organize community and store events, and resolve issues related to rentals, repairs, and product needs. The position is based in Melbourne, Florida, and requires travel throughout the assigned territory. A company vehicle is included.

Requirements

Experience in sales, customer engagement, or community relations.
Excellent communication and relationship-building skills.
Ability to travel throughout the assigned territory.
Proficiency in Microsoft Office and ability to learn CRM systems.
Valid driver’s license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability, especially Spanish.
Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
Strong practical understanding of band and orchestral instruments.

Responsibilities

Build trust-based relationships with music educators, administrators, and district decision-makers.
Expand Music & Arts’ presence using its database and prioritized regional school lists.
Establish regular outreach through calls, emails, school visits, and virtual meetings.
Develop strategic territory plans focused on new school programs, educator support, and local engagement.
Meet weekly expectations for educator conversations, meetings, and school visits.
Respond to inbound leads within 24 hours.
Maintain complete and accurate Salesforce pipeline documentation, including next steps, dates, meeting notes, and opportunity stages.
Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators to prioritize client-facing activity.
Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs for educators and parents.
Support store-based music education initiatives and recruitment events.
Drive school traffic to nearby stores to increase brand visibility and educator engagement.
Serve as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
Collaborate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to support educators.
Maintain professionalism, responsiveness, and ownership in educator interactions.
Identify and resolve potential customer-experience problems proactively.
Model optimism, service, professionalism, and accountability.
Embrace coaching, continuous improvement, and a consistent productivity cadence.
Contribute to a positive team environment and support peers.