Education Account Manager

Music & Arts•Melbourne, FL

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager (also referred to as a Business Development Sales Specialist) to build relationships with schools from grade schools through high schools. The position serves as the primary contact between Music & Arts and schools in an assigned territory, supporting music programs and growing rental, repair, and product business. The role also promotes program adoption and represents Music & Arts to students, teachers, and the broader school community. Education Account Managers develop educator and school relationships, plan and carry out territory outreach, manage sales pipelines, and coordinate with stores, repair shops, customer service teams, and Regional Logistics Coordinators. They support educators with rental, repair, and product needs; help organize community and school events; and are expected to demonstrate professionalism, accountability, optimism, responsiveness, and a commitment to coaching and continuous improvement. The position requires travel throughout the assigned territory and includes a company vehicle. Music & Arts is based in Frederick, Maryland, and is part of the Guitar Center enterprise. It has more than 225 retail stores, 200 educational representatives, and 250 affiliate locations. The company describes its mission as enabling people to experience the happiness of playing an instrument and creating lifelong musicians. The company offers medical, dental, and vision coverage, a 401(k) with company match, mental health support, paid sick, holiday, and vacation time, an employee discount program, tuition reimbursement options, and gig leave for employee musicians. Applicants are asked to submit a resume, cover letter, and salary expectations. Music & Arts is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities and disabled veterans.

Requirements

Experience in sales, customer engagement, or community relations.
Excellent communication and relationship-building skills.
Ability to travel throughout the assigned territory.
Proficiency in Microsoft Office and ability to learn CRM systems.
Valid driver's license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability, especially Spanish.
Bachelor's degree in Music Education, Performance, Music Business, or equivalent experience.
Strong practical understanding of band and orchestral instruments.

Responsibilities

Build trust-based relationships with music educators, administrators, and district decision-makers.
Expand the company's presence using its database and prioritized regional school lists.
Establish weekly outreach through calls, emails, school visits, and virtual meetings.
Develop territory plans focused on new school programs, educator support, and local engagement.
Meet weekly expectations for educator conversations, meetings, and school visits.
Respond to inbound leads within 24 hours.
Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators to prioritize client-facing activity.
Coordinate with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs to educators and parents.
Support store-based music education initiatives and recruitment events.
Encourage school traffic to nearby stores to increase visibility and educator engagement.
Serve as the primary educator contact and resolve rental, repair, and product issues in a timely manner.
Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinators to provide educator support.
Maintain professionalism, responsiveness, and ownership in educator interactions.
Identify and resolve service friction points proactively.
Model optimism, service, accountability, and professionalism; embrace coaching and continuous improvement; and contribute to team and peer success.