Education Account Manager

Music & Arts•Newton Centre, MA

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager to build relationships with schools ranging from grade schools to high schools in an assigned territory. The role is the primary connection between Music & Arts and those schools, supporting music programs by developing educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing the company to students, teachers, and the broader school community. The Education Account Manager develops territory plans and outreach routines, manages sales activity and pipeline records, responds promptly to leads, and pursues new programs, renewals, and expansions. The role also partners with Music & Arts and Guitar Center stores to organize educator and community events, promote resources and offers, and encourage school communities to visit nearby stores. As the primary contact for educators, the account manager coordinates with stores, repair shops, customer service, and Regional Logistics Coordinators to resolve rental, repair, and product issues. The position expects professionalism, responsiveness, accountability, optimism, a willingness to receive coaching, continuous improvement, and contribution to a positive team environment. The position includes a company vehicle and requires travel throughout the assigned territory.

Requirements

Experience in sales, customer engagement, or community relations.
Excellent communication and relationship-building skills.
Ability to travel throughout the assigned territory.
Proficiency in Microsoft Office and ability to learn CRM systems.
Valid driver’s license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability, especially Spanish.
Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
Strong practical understanding of band and orchestral instruments.

Responsibilities

Build trust-based relationships with music educators, administrators, and district decision-makers.
Grow Music & Arts’ presence using its database and prioritized regional school lists.
Establish regular outreach through calls, emails, school visits, and virtual meetings.
Create strategic territory plans focused on new school programs, educator support, and local engagement.
Meet weekly expectations for educator conversations, meetings, and school visits.
Respond to inbound leads within 24 hours.
Maintain accurate Salesforce pipeline documentation, including next steps, dates, meeting notes, and opportunity stages.
Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators to focus on client-facing activity.
Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs for educators and parents.
Support store-based music education initiatives and recruitment events.
Encourage school traffic to nearby stores to increase brand visibility and educator engagement.
Serve as the primary contact for educators and ensure timely resolution of rental, repair, and product issues.
Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinators to provide educator support.
Maintain professionalism, responsiveness, and ownership in educator interactions.
Identify and resolve issues proactively to protect the customer experience.
Model optimism, service, professionalism, and accountability; embrace coaching and continuous improvement; and support a positive team environment.