Education Account Manager

Music & Arts • Frisco, TX

6h

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager to build and manage relationships with schools from grade schools through high schools in an assigned territory. The role serves as the primary connection between Music & Arts and schools, supporting music educators and helping music programs thrive. The Account Manager cultivates educator relationships, grows rentals, repairs, and product sales, expands program adoption, and represents Music & Arts to students, teachers, and the wider school community.

The role develops territory plans and outreach routines, maintains an active sales pipeline, responds to inbound leads, and supports new program creation, renewals, and expansions. It also partners with local Music & Arts and Guitar Center stores to host community and educator events, promote store resources, and increase engagement. As the primary contact for educators, the Account Manager coordinates with stores, repair shops, customer service, and Regional Logistics Coordinators to resolve issues and provide responsive service.

The position calls for a positive, professional, accountable approach, openness to coaching and continuous improvement, and active support of team success. The role requires travel throughout the assigned territory and the ability to lift up to 50 pounds. A company vehicle is included.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Establish regular outreach through calls, emails, school visits, and virtual meetings.
• Develop strategic territory plans for new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
• Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to focus on client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs for educators and parents.
• Support store-based music education initiatives and recruitment events.
• Encourage school traffic to nearby stores to increase brand visibility and educator engagement.
• Act as the primary point of contact for educators and ensure timely resolution of rental, repair, and product issues.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinators to support educators.
• Maintain professionalism, responsiveness, and ownership in educator interactions.
• Identify and resolve service friction points proactively.
• Model optimism, service, professionalism, and accountability; embrace coaching and continuous improvement; and contribute to team success.

Benefits

• Company vehicle.
• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed