Education Account Manager

Music & Arts • Marietta, GA

8h

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager (also described as a Business Development Sales Specialist) to build relationships with schools from grade schools through high schools. The role serves as the primary connection between Music & Arts and schools in an assigned territory, cultivating educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing Music & Arts as a trusted community partner.

The Education Account Manager develops territory plans and consistent outreach routines, manages sales activity and pipeline records, and supports new program creation, renewals, and expansions. The role also partners with local Music & Arts and Guitar Center stores to engage educators and families through events and in-store initiatives. As the primary point of contact for educators, the account manager coordinates with stores, repair shops, customer service, and Regional Logistics Coordinators to resolve issues and provide responsive service.

The position requires travel throughout the assigned territory and the ability to lift up to 50 pounds. It includes a company vehicle. Music & Arts offers benefits and perks including medical, dental, and vision coverage, a 401(k) with company match, mental health support, paid sick, holiday, and vacation time, an employee discount program, and tuition reimbursement options. Musician employees may also use gig leave to take time off to perform or tour and return to their jobs afterward.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Establish weekly outreach routines through calls, emails, school visits, and virtual meetings.
• Develop territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline documentation, including next steps, dates, meeting notes, and opportunity stages.
• Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to stay focused on client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs for educators and parents.
• Support store-based music education initiatives and recruitment events that attract families and build loyalty.
• Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
• Collaborate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide seamless educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions; identify and resolve friction points proactively.
• Model optimism, service, professionalism, and accountability; embrace coaching and continuous improvement; and contribute to a positive team environment.

Benefits

• Company vehicle.
• Gig leave for musician employees to take time off to perform or tour and return to their job afterward.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed