Education Account Manager

Music & Arts • Fairview Heights, IL

3h

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager to build relationships with schools from grade schools through high schools. The role is the primary conduit between Music & Arts and schools in an assigned territory, supporting music educators and school communities while growing rental, repair, and product business and expanding program adoption.

The Education Account Manager cultivates relationships with educators, administrators, and district decision-makers; plans and carries out regular outreach and school visits; and manages sales activity and pipeline records in Salesforce. The role also partners with local Music & Arts and Guitar Center stores to host events, promote resources, and engage educators and families. As the primary educator contact, the account manager coordinates with stores, repair shops, customer service, and Regional Logistics Coordinators to resolve issues and provide responsive support.

The role calls for a service-oriented, accountable, optimistic, and professional representative who welcomes coaching, follows a consistent productivity cadence, and contributes to a positive team environment. The position requires travel throughout the assigned territory, a valid driver’s license and auto insurance, and the ability to lift up to 50 pounds. Compensation is $45,000–$55,000 annually plus commission, depending on location, background, and experience; a company vehicle is included.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Conduct regular outreach through calls, emails, school visits, and virtual meetings.
• Develop territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Develop new programs, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to prioritize client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator, community, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs to educators and parents.
• Support store-based music education initiatives and recruitment events.
• Encourage school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary point of contact for educators and resolve issues involving rentals, repairs, and product needs.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinators to provide educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions; identify and resolve potential customer-experience problems proactively.
• Model optimism, service, accountability, and professionalism; embrace coaching and continuous improvement; and contribute to team and peer success.

Benefits

• Company vehicle.
• Gig leave for employee musicians to take time off to perform and return after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Commission in addition to annual pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed