Education Account Manager

Music & Arts•Baton Rouge, LA

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager to build relationships with schools ranging from grade schools to high schools. The role serves as the primary connection between Music & Arts and schools in an assigned territory, supporting music programs and driving growth in rentals, repairs, products, and program adoption. The Education Account Manager is a frontline relationship builder, problem solver, and community partner for educators, students, administrators, and the broader school community. The position combines territory development and sales activity with educator service and community engagement. The account manager develops strategic territory plans, maintains an active and documented sales pipeline, responds to leads, and works with stores, repair shops, customer service, and Regional Logistics Coordinators to support educators. The role also partners with local Music & Arts and Guitar Center stores on educator and community events, and is expected to demonstrate optimism, professionalism, accountability, receptiveness to coaching, and commitment to continuous improvement. The role requires travel throughout the assigned territory, a valid driver’s license and auto insurance, and the ability to lift up to 50 pounds. A company vehicle is included. Music & Arts offers benefits and perks including medical, dental, and vision coverage, a 401(k) with company match, mental health support, paid sick, holiday, and vacation time, an employee discount program, tuition reimbursement options, and gig leave for employee musicians.

Requirements

Experience in sales, customer engagement, or community relations.
Excellent communication and relationship-building skills.
Ability to travel throughout the assigned territory.
Proficiency in Microsoft Office and ability to learn CRM systems.
Valid driver’s license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability, especially Spanish.
Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
Strong practical understanding of band and orchestral instruments.

Responsibilities

Build trust-based relationships with music educators, administrators, and district decision-makers.
Expand Music & Arts’ presence using its database and prioritized regional school lists.
Establish weekly outreach rhythms through calls, emails, school visits, and virtual meetings.
Develop strategic territory plans focused on new school programs, educator support, and local engagement.
Meet weekly expectations for educator conversations, meetings, and school visits.
Respond to inbound leads within 24 hours.
Maintain complete and accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators to maintain focus on client-facing activity.
Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs to educators and parents.
Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
Drive school traffic to nearby stores to increase brand visibility and educator engagement.
Act as the primary point of contact for educators and resolve issues related to rentals, repairs, and product needs in a timely manner.
Collaborate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide seamless educator support.
Maintain professionalism, responsiveness, and ownership in educator interactions.
Identify and resolve potential service friction points proactively.
Lead with optimism, service, and professionalism; model accountability, embrace coaching and continuous improvement, and contribute to a positive team environment.