Education Account Manager

Music & Arts • Raleigh, NC

6h

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager (also described as a Business Development Sales Specialist) to build relationships with schools from grade school through high school. The role is the primary connection between Music & Arts and schools in an assigned territory, helping music programs thrive by developing educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing the company to students, teachers, and the broader school community.

The position combines territory development, sales pipeline management, community engagement, and educator support. The account manager works with local Music & Arts and Guitar Center stores, repair shops, customer service teams, and Regional Logistics Coordinators to support educators and school programs. Music & Arts is part of the Guitar Center enterprise and has 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

The position includes a company vehicle. Music & Arts also offers gig leave to employee musicians, allowing time off to perform or tour and return to the job afterward. The company describes additional benefits and perks including medical, dental, and vision coverage, 401(k) with company match, mental health support, paid sick, holiday, and vacation time, an employee discount program, and tuition reimbursement options. Compensation varies based on experience, education, and other factors; no specific pay range is provided in the posting.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, or Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Establish regular outreach through calls, emails, school visits, and virtual meetings.
• Develop strategic territory plans for new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to remain focused on client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs for educators and parents.
• Support store-based music education initiatives and recruitment events that engage families and build loyalty.
• Encourage school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions.
• Identify and resolve potential service issues before they affect the customer experience.
• Lead with optimism, service, and professionalism; model accountability; embrace coaching and continuous improvement; maintain a productive cadence; and support a positive team environment and peer success.

Benefits

• Company vehicle.
• Gig leave for employee musicians to take time off to share their music and return to the job after a tour.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed