Education Account Manager

Music & Arts•Lubbock, TX

About The Position

Music & Arts is seeking an Education Account Manager, described in the posting as a Business Development Sales Specialist, to build relationships with schools from grade schools through high schools. The role is the primary connection between Music & Arts and schools in an assigned territory, cultivating educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing the company as a trusted partner to students, teachers, and the wider school community. The position combines territory development, sales pipeline management, customer support, and community engagement. The Education Account Manager works with music educators, administrators, district decision-makers, local Music & Arts and Guitar Center stores, repair shops, customer service teams, and Regional Logistics Coordinators. The role calls for regular outreach and school visits, responsive educator service, accurate Salesforce documentation, and a professional, accountable, collaborative approach. Music & Arts is a division of Guitar Center and describes itself as the nation’s largest school music dealer in band and orchestra rentals, instrument repairs, and private lessons in the USA. It is based in Frederick, Maryland, and comprises more than 225 retail stores, more than 200 educational representatives, and more than 250 affiliate locations.

Requirements

Experience in sales, customer engagement, or community relations.
Excellent communication and relationship-building skills.
Ability to travel throughout the assigned territory.
Proficiency in Microsoft Office and ability to learn CRM systems.
Valid driver’s license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability, especially Spanish.
Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
Strong practical understanding of band and orchestral instruments.

Responsibilities

Build trust-based relationships with music educators, administrators, and district decision-makers.
Expand Music & Arts’ presence using its database and prioritized regional school lists.
Establish weekly outreach rhythms through calls, emails, school visits, and virtual meetings.
Develop strategic territory plans focused on new school programs, educator support, and local engagement.
Meet weekly expectations for educator conversations, meetings, and school visits.
Respond to all inbound leads within 24 hours.
Maintain complete and accurate Salesforce pipeline documentation, including next steps, dates, meeting notes, and opportunity stages.
Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators to prioritize client-facing activity.
Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs to educators and parents.
Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
Drive school traffic to nearby stores to increase brand visibility and educator engagement.
Serve as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
Collaborate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to support educators.
Maintain professionalism, responsiveness, and ownership in educator interactions.
Proactively identify and resolve issues that could affect the customer experience.
Model optimism, service, professionalism, accountability, continuous improvement, and a productive work cadence.
Contribute to a positive team environment and support peer success.
Travel throughout the assigned territory.