Education Account Manager

Guitar Center • Dallas, TX

4h

About The Position

Music & Arts, a division of Guitar Center, is hiring an Education Account Manager (also called a Business Development Sales Specialist) to build relationships with grade-school and high-school music programs in an assigned territory. The role is the primary connection between Music & Arts and local schools, supporting educators and communities while growing rentals, repairs, product sales, and program adoption.

The Education Account Manager develops educator and administrator relationships, plans and conducts territory outreach, and manages a documented sales pipeline. The position also partners with local Music & Arts and Guitar Center stores on educator and community events, and works with stores, repair shops, customer service, and Regional Logistics Coordinators to address educator needs. The role calls for a service-oriented, accountable, coachable, and collaborative approach.

The position is based in Dallas, Texas, and requires travel throughout the assigned territory. A company vehicle is included. Music & Arts offers gig leave to employee musicians and lists medical, dental, vision, 401(k) with company match, mental health support, paid sick/holiday/vacation time, an employee discount program, and tuition reimbursement options. Compensation depends on experience, education, and other factors; no specific pay range is provided.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Establish regular outreach through calls, emails, school visits, and virtual meetings.
• Develop territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Keep complete and accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Generate new programs, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to prioritize client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs to educators and parents.
• Support store-based music education initiatives and recruitment events.
• Encourage school traffic to nearby stores to increase visibility and educator engagement.
• Serve as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinators to provide educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions; identify and resolve potential customer-experience issues proactively.
• Model optimism, service, professionalism, accountability, continuous improvement, and a positive, supportive team approach.

Benefits

• Company vehicle.
• Gig leave for employee musicians to take time off to perform or tour and return to their job afterward.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed