Education Account Manager

The Guitar Center Company • Melbourne, FL

12h

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager to build relationships with schools from grade schools through high schools. The role serves as the primary connection between Music & Arts and schools in an assigned territory, cultivating educator relationships, growing rentals, repairs, and product sales, expanding music-program adoption, and representing the company as a partner to students, teachers, and school communities.

Education Account Managers develop territories, maintain a disciplined sales pipeline, support educators, and work with local Music & Arts and Guitar Center stores to activate community events and education initiatives. The position also requires a service-oriented, professional approach, accountability, openness to coaching, and support for a positive team environment. The position includes a company vehicle.

Requirements

• Sales, customer engagement, or community relations experience.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, or Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Establish a weekly outreach cadence through calls, emails, school visits, and virtual meetings.
• Develop strategic territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to focus on client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs to educators and parents.
• Support store-based music education initiatives and recruitment events.
• Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Act as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions.
• Proactively identify and resolve issues that could negatively affect the customer experience.
• Lead with optimism, service, and professionalism; model accountability; embrace coaching and continuous improvement; and contribute to team and peer success.

Benefits

• Company vehicle.
• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed