Education Account Manager

Music & Arts • Fairfax, VA

9h

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager (also described as a Business Development Sales Specialist) to build relationships with schools from grade schools through high schools in an assigned territory. The position serves as the primary connection between Music & Arts and schools, supporting music programs while growing rentals, repairs, products, and program adoption. The role also represents the company to students, educators, and the wider school community.

The Education Account Manager develops relationships with music educators, administrators, and district decision-makers; plans and conducts regular outreach; and maintains an active sales pipeline. The role partners with local Music & Arts and Guitar Center stores to support educator and community events, and coordinates with stores, repair shops, customer service, and Regional Logistics Coordinators to resolve educator needs. The position requires travel throughout the assigned territory and the ability to lift up to 50 pounds.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Conduct regular outreach through calls, emails, school visits, and virtual meetings.
• Develop territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Develop new programs, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to prioritize client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs to educators and parents.
• Support store-based music education initiatives and recruitment events.
• Encourage school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary educator contact and resolve issues related to rentals, repairs, and product needs.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinators to provide educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions.
• Identify and address potential service issues before they affect the customer experience.
• Lead with optimism, service, and professionalism; model accountability; embrace coaching and continuous improvement; and contribute to a positive team environment.

Benefits

• Company vehicle.
• Gig leave for employees who are musicians.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holiday time.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed