E-commerce Account Manager
About The Position
The E-commerce Account Manager drives profitable growth across assigned e-commerce channels by developing and executing account strategies that support revenue, market share, assortment, and sell-through objectives. The role serves as a business leader and strategic customer contact, managing relationships, identifying growth opportunities, leading commercial initiatives, and partnering across the organization to deliver results. It requires commercial judgment, financial acumen, analytical skills, and the ability to balance long-term strategy with short-term execution. The position is based in San Diego, California, and requires approximately 25% travel as the job requires. Sony describes its workplace as hybrid, with home/office work, monthly “Free Fridays,” and early Friday shutdowns throughout the year, including summer half-days. The role is eligible for a sales incentive plan and a comprehensive benefits package.
Requirements
- Bachelor’s degree required; in lieu of a degree, at least 9 years of related experience is required.
- At least 5 years of relevant sales, account management, e-commerce, consumer electronics, retail, or related experience.
- Demonstrated success managing strategic customer relationships and delivering measurable results.
- Strong business, financial, analytical, and problem-solving skills.
- Ability to develop and execute strategic account plans and deliver results.
- Strong negotiation, influencing, communication, and presentation skills.
- Ability to build and manage relationships at all customer levels.
- Strong understanding of e-commerce and digital retail.
- Strong knowledge of consumer electronics, Sony products, and the competitive landscape, and ability to apply market and product insights to account strategy.
- Ability to translate data and insights into actionable business strategies.
- Strong organizational and project management skills.
- Ability to collaborate effectively in a cross-functional, matrixed environment.
- Demonstrated ownership, accountability, and results orientation.
- Ability to travel approximately 25% as the job requires.
- Qualified candidates should be geographically located in San Diego, California.
- Honesty, integrity, and ethical conduct are material requirements for the role.
Nice To Haves
- Experience with e-commerce, digital retail, major online retailers, and/or retail media.
- Experience managing revenue, forecasts, budgets, and customer investments.
Responsibilities
- Develop and execute account strategies to drive profitable revenue growth, market share, product assortment, and sell-through.
- Own strategic customer relationships and lead commercial negotiations involving pricing, promotions, investments, programs, assortment, and inventory.
- Identify and execute incremental growth opportunities across products, categories, marketing, merchandising, and new business.
- Analyze financial performance, market trends, customer behavior, and competitive activity to identify opportunities, risks, and actions.
- Manage forecasts, sales plans, budgets, business cases, and return on investment.
- Collaborate with Business Management, Product Planning, Finance, Marketing, Legal, Operations, and Supply Chain to develop and execute account strategies.
- Translate Sony’s business and channel strategies into customer plans that optimize assortment, inventory, digital merchandising, and sell-through.
- Drive demand through e-commerce, digital marketing, merchandising, and promotional strategies.
- Communicate account performance, opportunities, risks, and recommendations to management while supporting new business and growth initiatives.
- Support additional strategic initiatives and business priorities as needed.
Benefits
- Healthcare benefits, including medical, dental, and vision insurance.
- Paid medical leave.
- 401(k) plan with matching company contributions.
- Vacation time.
- Education assistance.
- Student loan assistance program.
- Eighty hours of paid sick leave annually.
- Up to twelve weeks of paid parental leave.
- Sales incentive plan, with elements that may relate to individual and company performance.
- Hybrid home/office workplace, monthly “Free Fridays,” and early Friday shutdowns throughout the year, including summer half-days.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
