E-commerce Account Manager

Sony • San Diego, CA

1d • Hybrid

About The Position

The E-commerce Account Manager drives profitable growth across assigned e-commerce channels by developing and executing account strategies that meet revenue, market share, assortment, and sell-through objectives. The role serves as a business leader and strategic customer contact, managing relationships, identifying growth opportunities, leading commercial initiatives, and partnering cross-functionally to deliver results. It requires commercial judgment, financial acumen, analytical skills, and the ability to balance long-term strategy with short-term execution.

The position is based in San Diego, California, and requires approximately 25% travel as the job requires. The role is eligible for a sales incentive plan in addition to base salary. The anticipated base pay range is $92,862 to $123,816; the actual offer may depend on qualifications, experience, skills, education, credentials, and location.

Requirements

• Bachelor’s degree required; applicants without a degree must have at least 9 years of related experience.
• At least 5 years of relevant sales, account management, e-commerce, consumer electronics, retail, or related experience.
• Demonstrated success managing strategic customer relationships and delivering measurable results.
• Strong business, financial, analytical, and problem-solving skills.
• Ability to develop and execute strategic account plans and deliver results.
• Strong negotiation, influencing, communication, and presentation skills.
• Ability to build and manage relationships at all customer levels.
• Strong understanding of e-commerce and digital retail.
• Strong knowledge of consumer electronics, Sony products, and the competitive landscape, and ability to apply market and product insights to account strategy.
• Ability to translate data and insights into actionable business strategies.
• Strong organizational and project management skills.
• Ability to collaborate effectively in a cross-functional, matrixed environment.
• Demonstrated ownership, accountability, and results orientation.
• Ability to travel approximately 25% as required by the job.
• Qualified candidates should be geographically located in San Diego, California.
• Honesty, integrity, and ethical conduct are material requirements for the role.

Nice To Haves

• Experience with e-commerce, digital retail, major online retailers, and/or retail media.
• Experience managing revenue, forecasts, budgets, and customer investments.

Responsibilities

• Develop and execute account strategies that drive profitable revenue growth, market share, product assortment, and sell-through.
• Own strategic customer relationships and lead commercial negotiations involving pricing, promotions, investments, programs, assortment, and inventory.
• Identify and execute incremental growth opportunities across products, categories, marketing, merchandising, and new business.
• Analyze financial performance, market trends, customer behavior, and competitive activity to identify opportunities, risks, and actions.
• Manage forecasts, sales plans, budgets, business cases, and return on investment.
• Collaborate with Business Management, Product Planning, Finance, Marketing, Legal, Operations, and Supply Chain to develop and execute account strategies.
• Translate Sony’s business and channel strategies into customer plans that optimize assortment, inventory, digital merchandising, and sell-through.
• Drive demand through e-commerce, digital marketing, merchandising, and promotional strategies.
• Communicate account performance, opportunities, risks, and recommendations to management while supporting new business and growth initiatives.
• Support additional strategic initiatives and business priorities as needed.

Benefits

• Healthcare benefits, including medical, dental, and vision insurance.
• Paid medical leave.
• 401(k) plan with matching company contributions.
• Vacation time.
• Education assistance.
• Student loan assistance program.
• Eighty hours of paid sick leave annually.
• Up to twelve weeks of paid parental leave.
• Sales incentive plan.
• Hybrid home/office workplace.
• Monthly Free Fridays and early Friday shutdowns throughout the year, including summer half-days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level