Director, Account Management

Hub Group•Saint Louis, MO

About The Position

Assist large, multinational companies in operating their logistics, transportation, and distribution networks more effectively. The Director interacts with clients and prospective clients through relationship-based and consultative selling, drives revenue growth with existing clients, and adds new clients in the Western United States. The role develops senior-level relationships with retail and consumer goods companies, leads a growing team of service-oriented professionals, and represents client needs to Corporate while ensuring alignment with company values, policies, and processes. The Director sets the pace for business growth and performance and builds a regional culture focused on outstanding client and employee service, open communication, and adaptability in a young and growing organization.

Requirements

At least 10 years of sales and account management experience in the logistics, intermodal, or third-party distribution industry.
Proven ability to develop and nurture senior-level relationships and quickly establish credibility with customers and prospective customers.
Solid understanding of sales and marketing in services industries, including the ability to convert successful projects into new contracts and develop creative solutions to client issues.
Experience fostering the commitment and ability to deliver outstanding client service.
A proven record of attracting and retaining highly qualified individuals and developing them into a motivated account management team.
Ability to analyze and solve problems at strategic and functional levels.
Results-oriented, competitive approach and willingness to stretch to accomplish goals, without doing so at others’ expense.
Ability to develop, manage, lead, and inspire a successful team.
Strong financial acumen.
Excellent oral and written communication, interpersonal, teamwork, intellectual, and problem-solving skills.
Strong selling and relationship-building skills.
Strong leadership and communication skills, with the ability to attract, develop, and motivate a team.
High standards of moral and ethical conduct, honesty, integrity, and sound values.
Ability to establish credibility and respect with diverse internal and external business partners.
Commitment to consistently delivering high levels of customer service and service delivery.

Responsibilities

Drive revenue growth with existing clients and secure new clients in the Western United States.
Develop strong senior-management relationships with large Western U.S. retail and consumer goods companies.
As the region grows, develop and lead a team of service-oriented professionals who meet customer needs.
Serve as a primary liaison with Corporate, representing client needs and ensuring operations align with company values, policies, and processes.
Set the tone and pace for the business unit through personal dedication, energy, and drive to produce growth and performance.
Build an organizational culture in the Western Region committed to excellent client and employee service and open, honest, direct communication.
Lead with the maturity and flexibility needed to respond to the changing requirements of a young, growing organization.
Develop and manage a successful account management team, attracting, retaining, and motivating qualified people.
Deliver results in revenue and profitability while maintaining high levels of customer service and service delivery.