Director, Account Management

Funnel Leasing

6d•$100,000 - $125,000•Remote

About The Position

Funnel Leasing Inc. is hiring a Director, Account Management to serve as a strategic business partner and trusted advisor for an assigned portfolio of multifamily customer accounts. The role owns the complete account relationship—from onboarding through expansion and renewal—and aims to help customers achieve their business objectives while maximizing their lifetime value to Funnel Leasing. Success is measured by ARR growth, customer retention, and expansion pipeline within the assigned book of business. The Director manages commercial and relationship dynamics across a portfolio of 15–25 existing customers, develops account strategies, leads executive engagement and quarterly business reviews, identifies growth opportunities, and proactively manages renewals and account risks. The role works closely with Technical Success Managers, Implementation, Support, Product, Marketing, and Leadership teams. Travel is 20–30% for in-person customer reviews and visits, and industry events. The position is work from anywhere in the U.S., with remote or hybrid opportunities described among the company offerings. The salary range is $100,000–$125,000 per year, plus eligibility for variable compensation.

Requirements

Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
Minimum of 2–4 years of Account Management, customer success, or expansion-focused sales experience in the SaaS, software, or technology sector.
Proven track record of driving account expansion, managing renewals successfully, and growing ARR within an assigned customer portfolio.
Ability to build and maintain relationships with C-suite and operational stakeholders, navigate complex organizational structures, and influence strategic business decisions.
Excellent communication and presentation skills, including the ability to articulate business value, conduct executive meetings, and lead effective QBRs.
Proficiency with CRM systems, sales analytics, and business intelligence tools; Salesforce is preferred.
Comfort with data-driven decision-making.
Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Nice To Haves

Experience in multifamily, real estate, property management, or PropTech is highly preferred.
Familiarity with MEDDIC, Sandler, Challenger Sale, or similar sales methodologies is a plus.

Responsibilities

Own the complete account relationship for an assigned portfolio of 15–25 existing multifamily customers, managing commercial and relationship dynamics from implementation through renewal and expansion.
Establish and execute account plans that identify business drivers, expansion opportunities, competitive threats, and renewal risks, and align account strategy with customer objectives and Funnel's capabilities.
Lead quarterly business reviews with customer executives and stakeholders, presenting business outcomes, usage analytics, ROI impact, and strategic recommendations.
Partner with Technical Success Managers on technical deep-dives, product demonstrations, implementation timelines, best-practice guidance, customer success initiatives, and expansion opportunity development.
Identify and develop expansion pipeline in existing accounts through discovery, assessment of customer needs and competitive threats, and presentation of aligned upsell and cross-sell opportunities.
Manage renewal cycles, including forecast accuracy, contract negotiation, renewal risk mitigation, and executive stakeholder engagement.
Build relationships with customer stakeholders from operations teams to C-suite executives, serving as a trusted advisor and primary contact for account strategy and business needs.
Monitor customer health metrics, product adoption, support ticket volume, and satisfaction to identify at-risk accounts and lead retention and expansion initiatives.
Provide customer feedback, market intelligence, competitive insights, and product enhancement requests to Product, Marketing, and Leadership.
Maintain accurate Salesforce account information, including account plans, opportunities, stakeholder maps, health scores, and expansion forecasts; maintain forecasting accuracy and pipeline discipline.
Collaborate with Implementation and Support to support smooth onboarding, rapid time-to-value, and resolution of customer issues that could affect renewal or expansion.
Represent Funnel Leasing at customer advisory boards, industry events, and customer user groups to strengthen relationships and gather market intelligence.
Create a culture of continuous improvement and learning.
Foster collaboration within the team and across the company.
Perform other duties as assigned and modified at the manager's discretion.
Travel 20–30% for in-person QBRs, customer visits, and industry events.