Director, Account Management

Adelphi Group • Chicago, IL

6d • $150,000 - $180,000 • Hybrid

About The Position

The Director, Account Service, Influencer is a centralized role responsible for driving influencer strategy and client management within OMG’s dedicated managed service product, Creo. The role leads a group of Account Service professionals, manages client and agency communications, presents campaign strategy, and serves as a key point of contact throughout partnership lifecycles. It serves OMG agencies across the organization and works in coordination with client paid social teams to execute paid amplification of Creator campaigns.

The position leads influencer account service and communication, develops proposals and commercial agreements, supports the operationalization and value positioning of service offerings, and coordinates campaign deliverables. It also maintains knowledge of the influencer landscape and collaborates with platform teams and channel stakeholders to implement cross-functional best practices. The role reports to the Senior Director, Account Management.

Requirements

• In-depth understanding and mastery of influencer marketing, with the ability to match brand narratives with Creator-led storytelling.
• Strong agency account management background and comfort leading internal and external conversations.
• Thorough understanding of the influencer ecosystem, including organic roles and responsibilities across platforms, creative development, talent perspectives, best practices, and measurement.
• Excellent relationship-building skills with internal and external stakeholders.
• Strong communication and presentation skills, including the ability to deliver persuasive, cohesive presentations and points of view.
• Highly analytical, with the ability to identify optimization opportunities and contextualize campaign performance in reports and client presentations.
• Creative mindset and ability to translate social trends and influencer archetypes into client business objectives.
• High integrity, autonomy, and self-motivation.
• Critical thinking and problem-solving skills related to implementing new processes and improving existing processes.
• Strong business acumen and ability to make impactful decisions in a timely manner.
• Strong people leadership skills, including comfort providing feedback, developing employees, and making staff utilization decisions.

Responsibilities

• Lead influencer communications for OM and Creo clients, including proposal development, commercial agreements, and client communication from initial briefing through completion.
• Communicate influencer marketing within the digital and paid media ecosystem and help operationalize service offerings and their value positioning.
• Serve as the central source of client communication throughout the influencer campaign lifecycle, from identification to campaign reporting.
• Develop workback schedules and coordinate internal and external deliverables to keep work on track.
• Stay informed about the influencer landscape, educate clients through thought leadership, monitor industry shifts and emerging trends, and communicate their impact on client business.
• Partner with OMG COE platform teams and channel stakeholders to implement best practices across areas including asset development, media amplification, commerce, and measurement.
• Lead a group of Account Service professionals, provide feedback, develop employees, and make staff utilization decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed