Account Management Director

Amynta Group•MD - Remote, MD

8d•$90,000 - $100,000

About The Position

The Account Management Director supports account management and customer service, with a preference for experience in automotive title or related industries. The role is the primary day-to-day point of contact for key customers and leads the Account Management team. When needed or assigned, the Director also serves as the primary contact for business partners, lender partners, automotive dealers, and customers. The position requires strong communication, a deep understanding of customer needs, and the ability to manage complex relationships to support client satisfaction and lasting partnerships. The Director develops account strategies, plans, and growth opportunities; manages customer issues and service quality; coordinates with internal teams on title processing; and oversees contract negotiation, renewal, and performance. The position also reports on account performance and production, provides recommendations to leadership, supports partner onboarding and training, and leads the development and performance of the Account Management team. This is a full-time position with a stated annual salary range of $90,000 to $100,000 and discretionary yearly bonus potential. The role may require travel of up to 25% as needed.

Requirements

Bachelor’s degree in business, Marketing, or a related field, or equivalent experience.
At least 10 years of experience in account management or customer relationship management.
Ability to travel up to 25% as needed.
Proven track record managing key customer accounts and delivering excellent customer service.
Exceptional communication, negotiation, and interpersonal skills.
Ability to analyze data, identify trends, and make informed decisions.
Ability to resolve complex issues and present resolutions to higher-level staff when needed.
Proficiency in CRM software and other account management tools.
Expert knowledge of Microsoft Office.
Experience with mainframe or cloud-based systems.
Strong organizational skills and ability to manage multiple accounts simultaneously.
Ability to work under demanding time constraints and production goals.
Expert project planning skills, including organizing, prioritizing, and controlling responsibilities to meet deadlines amid overlapping or conflicting priorities.
Proactive, results-oriented approach and ability to work independently and as part of a team.
Ability to prepare and present information effectively in one-on-one and group settings to management, customers, clients, and employees.
For roles with subordinates, ability to provide leadership, mentoring, and coaching, including development and performance discussions.
For roles with subordinates, expert knowledge of employee development, including talent assessment, competency-based development, motivation, and reward.
For roles with subordinates, ability to recruit, hire, coach, train, develop, retain, and redirect others as needed.

Nice To Haves

Experience in the automotive title industry.
Strong understanding of the automotive title industry, including its regulations and best practices.

Responsibilities

Serve as the primary point of contact for key customers and build and maintain long-term relationships.
Understand clients’ business needs, challenges, and objectives and offer tailored solutions.
Meet regularly with clients to discuss account status, address concerns, and identify growth opportunities.
Present company products, programs, processes, and available support to clients.
Resolve and document customer issues and escalate unresolved matters when needed.
Develop account strategies and plans that support client needs, satisfaction, and company objectives.
Identify opportunities to cross-sell and upsell and support revenue growth.
Assist with the design, development, and implementation of products and updates, including production growth.
Address customer inquiries, facilitate communication with internal teams, and support timely issue resolution.
Coordinate with operations, legal, and compliance teams to support accurate title processing for key clients.
Monitor account performance and service delivery quality and timeliness.
Represent customer feedback and communicate process or industry changes to process owners.
Manage negotiation and renewal of large-customer contracts and work with Legal to ensure agreements comply with company policies and industry regulations.
Review contract performance and identify and implement improvements.
Prepare and present account performance reports covering sales metrics, customer satisfaction, revenue growth, production, and relationship management.
Analyze customer data and feedback to identify trends, risks, and opportunities, and provide recommendations to senior management.
Gather information, analyze, and recommend new business proposals to leadership.
Assist the Account Management team with assigned divisions, performance metrics, production goals, and partner engagement.
Build and develop the team, including hiring, training, testing for understanding, and enforcing consequences as appropriate.
Collaborate with sales, marketing, product development, and other internal teams to provide a cohesive customer experience.
Act as a liaison between clients and internal teams to ensure client expectations are met.
Train and support internal teams on client-specific needs and account management practices.
Support recruitment and onboarding of new partners and coordinate cross-functional support for sales and customer requests.
Manage and deliver employee product training programs and projects, including new product launches, and contribute to Agent Training development.
Work with the training team to assess, develop, and deliver standard and customized partner training, including presentations in a corporate training environment.
Lead onboarding for new large customers and provide training and resources to help clients use the company’s services.
Keep clients informed about industry trends, regulatory changes, and company updates that may affect their business.