Director, Account Management
About The Position
Personify Health is seeking a Director, Account Management to lead Strategic Account Executives and Account Managers serving major clients, including Fortune 500, national, and global employers. The Director is accountable for portfolio retention, revenue growth, and client outcomes, and sets team standards through coaching, regular meetings, reviews, and recognition. The role leads renewal and expansion strategies, including pricing and contract negotiations, and partners with account teams to create client-specific plans that improve satisfaction, success, and return on investment. It also requires executive-level client engagement, accurate revenue and risk forecasting, oversight of contractual commitments and action plans, and close coordination with cross-functional teams. The Director represents Personify Health at thought leadership presentations, industry conferences, and client events.
Requirements
- Bachelor’s degree, or equivalent, in a related discipline.
- 10+ years of experience in population health, health plan or health system growth, or a related field, including sales and/or account management plus healthcare and/or data analytics.
- 5+ years of experience in a TPA, self-funded health plan, or healthcare benefits administration environment.
- 5+ years leading and developing teams in a matrix organization without direct authority.
- Proven track record in account service and consultative selling.
- Command of consultative selling techniques, including discovery, capabilities presentations, pricing strategy, and contract negotiation.
- Understanding of employee benefits, managed care products, and self-funded business.
- Knowledge of pharmacy and stop loss underwriting and pricing disciplines.
- Familiarity with the labor community and regulatory issues affecting benefit plans.
- Knowledge of the US and/or global healthcare ecosystem and employer-sponsored coverage, and how it connects to health and wellbeing strategy.
- Proficiency in Microsoft Office Suite and Salesforce, including pipeline and revenue reporting.
Responsibilities
- Set a clear vision and consistent standards for Strategic Account Executives and Account Managers through team meetings, one-on-ones, reviews, and recognition.
- Develop team members and improve performance.
- Own retention, revenue growth, and outcomes across a portfolio that may include Fortune 500, national, and global clients.
- Lead renewal strategies and pursue expansion into new products, services, and populations.
- Shape pricing and contract negotiations to support long-term client partnerships.
- Partner with Account Management to develop and update client-specific plans based on client objectives, barriers, and leadership priorities.
- Build credibility with senior client stakeholders, lead discovery conversations and capabilities presentations, and guide clients through regulatory issues affecting benefit plans.
- Manage the pipeline and provide leadership with accurate forecasts and indicators of revenue, opportunities, retention risk, and trends.
- Monitor contractual obligations, flag risks to Personify Health leadership, and oversee action plans that protect client relationships and build referenceable clients.
- Coordinate with cross-functional stakeholders to deliver services and execute client plans.
- Represent Personify Health at thought leadership presentations, industry conferences, and client events.
Benefits
- Competitive base salary and benefits effective day one.
- Medical and dental coverage.
- Unlimited PTO.
- Mental health support.
- Retirement planning.
- Financial protection.
- Professional development, career progression, and learning budgets.
- Wellness programs and other employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Director
