Managing Director, Account Management

Syllo

9d • $220,000 - $225,000 • Remote

About The Position

Syllo is hiring a Managing Director of Account Management to lead its account management function and own net revenue retention, expansion ARR, and relationships with strategic customers. The role is accountable for identifying expansion opportunities, developing customer champions, managing renewal risk, and positioning customers to adopt and expand across the platform. Account management is treated as a revenue discipline, with ownership of the expansion target and accountability comparable to a sales target.

The Managing Director will build and lead the AM team, create expansion-selling and executive-relationship playbooks, and directly manage executive relationships at the most complex accounts. The role partners with Customer Success on customer health and adoption data, and with Sales on cross-selling into new practice groups or business units. It also brings customer-derived intelligence about product gaps, competitive exposure, and category evolution to the leadership team.

Syllo describes itself as a litigation AI company founded in 2019 by litigators and engineers. Its platform is designed to manage the litigation lifecycle and serves Fortune 500 companies and AmLaw 200 firms. The position is remote in the United States. Compensation is listed as $225,000 plus equity options; the stated U.S. remote pay range is $220,000–$225,000.

Requirements

• At least 8 years of enterprise SaaS account management or customer success experience, including at least 3 years in a leadership role.
• Demonstrated ownership of net revenue retention or expansion ARR targets at a high-growth B2B SaaS company.
• Track record of building expansion playbooks and managing Account Management teams with commercial accountability.
• Experience building and managing AM teams with clear quota structures, pipeline discipline, and coaching cadences.
• Ability to build and sustain executive relationships with General Counsel, Chief Legal Officers, and litigation leaders through contract cycles.
• Experience identifying renewal risk, diagnosing root causes, and developing recovery plans.
• Understanding of how law firms and in-house legal departments evaluate, renew, and expand technology relationships, including internal politics, budget cycles, and procurement processes.
• Commercial qualification and inspection discipline applied to expansion opportunities.
• Bachelor's degree required.

Nice To Haves

• Experience managing enterprise accounts at law firms or Fortune 500 legal departments.
• MBA.

Responsibilities

• Own net revenue retention and expansion ARR targets, forecasting and delivering results.
• Build, hire, and develop the Account Management team, with commercial accountability and legal domain knowledge.
• Define and establish playbooks for identifying expansion signals, developing customer champions, managing multi-stakeholder renewals, and closing upsells.
• Manage strategic accounts directly, maintain executive relationships, and sponsor critical renewal and expansion conversations.
• Partner with Customer Success on customer health signals and adoption data.
• Partner with Sales on cross-selling into new practice groups and business units.
• Surface customer intelligence about product gaps, competitive exposure, and category evolution to the leadership team.
• Identify at-risk accounts early, diagnose causes, and develop recovery plans before renewal discussions become negotiations.

Benefits

• Equity options.
• Medical, dental, vision, and voluntary insurance options.
• Vacation, sick leave, and paid holidays.
• Access to benefit counselors.
• Fitness class reimbursements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director