Director of Account Management

TAT Technologies•Charlotte, NC

About The Position

TAT Technologies is a fast-growing, profitable provider of aerospace thermal management, power and actuation products, and repair services. Established in 1969, the company serves aerospace customers across commercial, defense, OEM, and MRO markets, with employees and operations in the U.S. and Israel. Its Charlotte Group Office is the corporate leadership and shared services center, supporting its global operations. The Director of Account Management is responsible for the strategic management, growth, and overall success of key commercial aviation customer accounts. The role leads customer relationships from initial RFP through contract execution and ongoing account management, while driving customer satisfaction, operational excellence, process improvements, and business growth. The position serves as the primary executive contact for customers and works cross-functionally to support exceptional service delivery and long-term account success.

Requirements

Bachelor’s degree in Business, Sales, Customer Service, or a related field.
Strong commercial and contractual acumen, including the ability to review, interpret, negotiate, and draft complex agreements.
Strategic, customer-focused leadership and a strong understanding of market dynamics and business drivers.
Proven ability to build and maintain relationships with senior executives and key stakeholders.
Business and financial acumen, including experience developing, pricing, and negotiating complex commercial proposals and long-term contracts.
Ability to manage multiple customer accounts and priorities in a fast-paced environment.
Strong leadership, communication, and team-building skills, with the ability to influence at all levels of an organization.
Ability to travel domestically and internationally.

Nice To Haves

Experience in the aerospace industry is highly preferred.

Responsibilities

Develop a detailed understanding of customer organizations, needs, threats, opportunities, priorities, and decision makers.
Build and maintain relationships with assigned accounts to retain business and develop growth opportunities through new capabilities or product-line expansion.
Develop trusted-advisor relationships with internal and external customers, connect with stakeholders, and prepare sales reports.
Collaborate with Sales, Finance, Marketing, Operations, Customer Service, and Supply Chain peers to negotiate and influence customer improvements.
Represent the Voice of the Customer across the company.
Serve as the principal point of contact for assigned contract customers.
Ensure timely and successful delivery of TAT solutions according to customer needs and objectives.
Identify and raise issues with customers to build trust, confidence, and satisfaction.
Identify and raise internal issues so leadership can influence outcomes in a timely manner.
Monitor contractual performance, milestones, and financial results to support customer and company success.
Lead new-business pursuits from the RFP stage, including preparation and submission of RFP materials.
Play a leading role in customer negotiations and contract discussions.
Drive the end-to-end pursuit process, identify and overcome obstacles early, and close deals on time and at maximum value while achieving assigned individual and company metrics.
Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.