Director of Account Management

TAT Technologies Ltd • Charlotte, NC

6d

About The Position

The Director of Account Management is responsible for the strategic management, growth, and overall success of key commercial aviation customer accounts. The role leads customer relationships from initial RFP through contract execution and ongoing account management, while driving customer satisfaction, operational excellence, process improvements, and business growth. The Director serves as the primary executive contact for customers and works cross-functionally to ensure exceptional service delivery and long-term account success.

The position is based in the context of TAT Technologies’ Charlotte Group Office, the company’s corporate leadership and shared services center. The role requires the ability to travel domestically and internationally.

Requirements

• Bachelor’s degree in Business, Sales, Customer Service, or a related field.
• Strong commercial and contractual acumen, including the ability to review, interpret, negotiate, and draft complex agreements.
• Strategic, customer-focused leadership and a strong understanding of market dynamics and business drivers.
• Proven ability to build and maintain relationships with senior executives and key stakeholders.
• Business and financial acumen, including experience developing, pricing, and negotiating complex commercial proposals and long-term contracts.
• Ability to manage multiple customer accounts and priorities simultaneously in a fast-paced environment.
• Strong leadership, communication, and team-building skills, with the ability to influence at all levels of an organization.
• Ability to travel domestically and internationally.

Nice To Haves

• Experience in the aerospace industry is highly preferred.

Responsibilities

• Develop an in-depth understanding of customer organizations, needs, threats, opportunities, and priorities, including decision makers.
• Build and maintain relationships with assigned existing accounts to preserve business and create growth opportunities through new capabilities or product-line expansion.
• Develop trusted-advisor relationships with internal and external customers, connect with stakeholders, and prepare sales reports.
• Work with peers across Sales, Finance, Marketing, Operations, Customer Service, and Supply Chain to negotiate and influence customer improvements.
• Act as the Voice of the Customer across the company.
• Serve as the principal point of contact for assigned contract customers.
• Ensure timely and successful delivery of TAT’s solutions according to customer needs and objectives.
• Identify and raise issues with customers to build trust, confidence, and satisfaction.
• Identify and raise issues within the organization so leadership can influence outcomes in a timely manner.
• Monitor contractual performance, milestones, and financial results to support success for both the customer and TAT.
• Lead new-business pursuits beginning at the RFP stage.
• Prepare and submit RFP materials.
• Lead customer negotiations and contract discussions.
• Drive the end-to-end pursuit process, identify and overcome obstacles early, and close deals on time while maximizing customer value and achieving assigned individual and company metrics.
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.

Benefits

• Major medical coverage
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company matching
• Short-term disability coverage
• Long-term disability coverage
• Accidental coverages
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Director