Director, Account Management

Flex • Salt Lake, NY

3d • Hybrid

About The Position

Flex is a growth-stage FinTech company building a payment layer for household financial obligations. The Director, Account Management will own the strategy, performance, and scaling of Flex’s Account Management function, lead a team of Account Managers, and directly manage the company’s largest and most strategic partnerships. The role focuses on retention, expansion, and long-term value across a growing book of business that represents a material portion of company revenue.

Reporting to the Vice President of Account Management, the Director will define the function’s vision and operating model, build scalable playbooks and processes, and ensure partners are engaged with Flex products. The role is also a senior internal commercial leadership position, collaborating with company executives and representing partner perspectives in leadership discussions. The ideal candidate is a hands-on leader with strong commercial instincts, operational rigor, experience scaling teams, and a commitment to durable partner relationships in high-growth B2B or B2B2C environments.

Requirements

• 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles.
• At least 5+ years of people management experience, including managing managers.
• Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios.
• Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
• Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners.
• Strong commercial acumen and ability to define strategy and identify and close post-sale growth opportunities at scale.
• Demonstrated ability to lead, coach, and develop high-performing teams and leaders.
• Strong operational discipline, including experience with CRM tools such as Salesforce, forecasting, and function-level KPI management.
• Excellent communication, presentation, and executive stakeholder management skills.
• Comfort operating in a fast-paced, high-growth, highly cross-functional environment.

Responsibilities

• Own the retention and expansion strategy for strategic and largest accounts, with accountability for renewals, upsells, cross-sells, and expansion revenue across the function.
• Personally lead the most strategic, complex, and executive-level partnerships.
• Define account-planning frameworks to identify growth opportunities across new products, expanded portfolios, and deeper integrations, and ensure consistent execution across the team.
• Partner with Sales leadership on account strategy, seamless handoffs, and a consistent partner experience throughout the customer lifecycle.
• Build and maintain executive-level partner relationships, serving as a trusted advisor and senior post-sale escalation point.
• Anticipate partner needs, risks, and opportunities across the portfolio, and ensure timely escalation, resolution, and proactive value delivery.
• Lead executive business reviews and strategic planning conversations with key partners; coach the team to improve these engagements.
• Lead, coach, and develop a multi-layered team of Account Managers and people managers, setting expectations for performance, accountability, and partner outcomes.
• Own organizational design, headcount planning, hiring, onboarding, and ramping as the organization scales.
• Build an inclusive, collaborative, high-performance team culture and develop future Account Management leaders.
• Define and own function KPIs, including retention, expansion pipeline, adoption, utilization, and partner health, and drive accountability against them.
• Establish forecasting rigor, CRM hygiene, and reporting standards to support revenue predictability and executive reporting.
• Use data and insights to shape function-wide strategy, prioritize investment, and continuously improve team performance.
• Partner with Product, Growth, Marketing, RevOps, and Partner Success leaders on product launches, co-marketing initiatives, and expansion programs.
• Represent partner feedback and insights at the leadership level to help shape roadmap priorities and go-to-market strategy.

Benefits

• Relocation assistance may be available for candidates outside New York, San Francisco, and Salt Lake City areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed