Director, Account Management
About The Position
The Director, Account Management leads service and operational engagement for large and mid-tier clients across Fiserv. This role leads a team of Account Managers who strengthen client relationships, manage escalations, and support enterprise service outcomes. The work supports improvements in client experience, operational performance, and revenue growth. The role is on-site Monday through Friday, as Fiserv considers in-person collaboration essential to onboarding and productivity. Frequent travel of 25% or more is required. The position requires valid, unrestricted U.S. work authorization; candidates who need sponsorship now or in the future are not eligible.
Requirements
- At least 10 years of experience in client services, account management, or implementation management for financial services clients.
- At least 10 years of experience working in financial services, banking technology, or payment services environments.
- At least 10 years of experience managing and developing teams.
- Experience resolving client escalations, prioritizing competing work, and driving measurable service outcomes.
- Experience using service performance metrics, operational benchmarks, and client relationship data to guide decisions.
- Ability to work outside standard business hours as needed to support client escalations and business needs.
- Bachelor’s degree in a related field, or an equivalent combination of education, related experience, and/or military experience.
- Currently possess valid and unrestricted U.S. work authorization; sponsorship is not available.
- Ability to work on-site Monday through Friday and travel frequently (25% or more).
Nice To Haves
- Experience supporting Signature, Premier, or DNA product lines.
- Project Management Professional certification or project management experience.
- Experience working with senior banking leaders and decision-makers.
- Experience in account management, operations, or client relationship management roles.
Responsibilities
- Lead a team of Account Managers supporting strategic client relationships across Fiserv.
- Develop an enterprise service model to improve client engagement, service consistency, and operational outcomes.
- Strengthen client relationships by guiding account plans, escalation responses, and cross-functional coordination.
- Coach Account Managers on relationship management practices that expand client engagement across stakeholder groups.
- Assess service performance data to identify opportunities to improve efficiency, effectiveness, and client outcomes.
- Monitor key benchmarks and operational indicators to track service performance and client support quality.
- Partner with internal Fiserv teams to resolve client issues and align support plans with business priorities.
Benefits
- Fuel Your Life program supporting physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof peer recognition program with points redeemable for rewards.
- Eight Employee Resource Groups.
- Training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- 401(k) match and discounted shares through the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
- Annual incentive opportunity for eligible associates, potentially delivered as a mix of cash bonus and equity awards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
