Digital Marketing Account Manager

VEHLO•, TN

About The Position

Vehlo’s Autoshop Solutions is seeking a self-motivated, detail-oriented, results-driven, and customer-focused Digital Marketing Account Manager. The role supports customer success and serves as the liaison between clients and members of the marketing team. The Account Manager manages assigned clients’ overall marketing strategies, performance reviews and optimizations, website change requests, and coordination of Internet marketing campaigns. The position requires strong communication and organizational skills, the ability to manage multiple tasks, and flexibility in working with customers across different demographics and business types. The role may be performed remotely, in a hybrid arrangement, or in an office-based environment depending on business needs. Travel is less than 5%.

Requirements

At least 2 years of experience in a digital marketing or account management role.
Bachelor’s degree or similar work experience; a bachelor’s degree is preferred.
Knowledge and practical use of PPC, SEO, and social media marketing best practices.
Strong organizational and project management skills.
Strong interpersonal skills, both in person and over the phone.
Customer-service orientation.
Internet savvy, with excellent computer literacy and typing skills.
Excellent grammar and written communication skills.
Ability to work well in a team environment while also thinking independently and taking initiative.
Ability to meet deadlines and work to a schedule.
Ability to maintain a dedicated, safe, distraction-free remote workspace and reliable high-speed internet if working remotely.
Ability to maintain productivity in a remote environment if working remotely.
Must reside in a state where the company is authorized to employ workers.
Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific time zones.
Ability to remain stationary, sitting or standing, for extended periods; operate a computer and standard office equipment; view and interpret computer-screen information; communicate by phone, video, and in writing; and participate in virtual meetings, with or without reasonable accommodation.

Nice To Haves

Google certifications in Analytics, Search, Ads, and Display.

Responsibilities

Communicate directly with clients digitally and by phone to build trusting relationships.
Conduct regular account reviews, maintain a high retention rate, and communicate value-based results to customers.
Review and analyze each account’s Internet marketing strategy and communicate opportunities for improvement.
Track and measure account performance over time and identify and troubleshoot underperforming accounts using tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and web form submissions.
Document, maintain, and follow through on accurate customer notes and data in the company CRM tool.
Coordinate Internet marketing campaigns and work cross-functionally with Sales, Development, Production, and Marketing Services teams to drive customer results.
Manage website change requests, performance reviews, and campaign optimizations for assigned accounts.