Cycling Specialist Part Time - Motion Makers - Sylva, NC

The job overview for the position of part-time Cycling Specialist at Specialized is to be a critical member of the team who balances a passion for people and excellence in retail. As a front-line representative, the Cycling Specialist acts as a host, mentor, brand advocate, and customer service ace for riders, both in-store and remotely. They are responsible for delivering exceptional rider service, enhancing rider satisfaction, and aiding in meeting sales and profitability goals. The Cycling Specialist strives to provide transformative, inclusive, and ride-focused experiences that keep riders riding longer and better.

Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction

Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs

Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process

Delivering transformative, inclusive, ride-focused, locally authentic experiences

Enhancing rider satisfaction

Aiding in meeting sales and profitability goals

- Passion for cycling and the Specialized brand - 1-3 years of retail experience preferred - Excellent communication skills - Ability to deliver world-class rider service - Strong customer service skills - Ability to make connections with riders and understand their needs - Knowledge of product features and ability to provide options and advice to riders - Ability to create a positive impression of the specialist, Specialized, and the purchase process - Ability to deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences - Ability to maintain visual merchandising standards and keep product presentation areas clean and organized - General cleanliness standards and light janitorial duty - Familiarity with company literature/resources and ability to stay current on product features - Regular and dependable attendance and punctuality.

- Industry leading Employee Purchase program - Long term loan of a current model-year demo bike - Medical, dental, vision, and life insurance (for eligible employees) - Morning/evening rides with team