Customer Success Manager (Federal Acquisitions)

The job overview for the Customer Success Manager role at Appian is to advise customers on maximizing the value they get from Appian software. The manager will conduct discovery sessions to understand customer goals, develop tailored plans, and monitor progress. They will also drive adoption, identify potential areas of value, remove barriers, and maintain engagement with key stakeholders. The role requires a bachelor's degree in Computer Science or related field, 10+ years of experience, and expertise in software consulting, federal buying cycle, and enterprise software applications. Training and growth opportunities are provided to support career development.

• Perform discovery sessions to understand the customer’s desired outcomes, translate these priorities into actionable plans and then drive execution of these plans with the customer.
• Drive adoption by empowering clients to become self-sufficient with building process applications on their own.
• Identify potential areas of value for Appian within the client’s business and explain the associated value proposition.
• Identify and remove any barriers for successful adoption and expansion of the customer’s use of Appian software.
• Maintain engagement with key client stakeholders in order to monitor account health and ensure alignment with their priorities.

• Perform discovery sessions to understand the customer’s desired outcomes, translate these priorities into actionable plans and then drive execution of these plans with the customer.
• Drive adoption by empowering clients to become self-sufficient with building process applications on their own.
• Identify potential areas of value for Appian within the client’s business and explain the associated value proposition.
• Identify and remove any barriers for successful adoption and expansion of the customer’s use of Appian software.
• Maintain engagement with key client stakeholders in order to monitor account health and ensure alignment with their priorities.
• Bachelor’s degree in Computer Science or related field/degree in addition to 10+ years of experience.
• Prior experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI).
• Well versed in the Federal buying cycle and understand contract vehicles, task orders, and know how to respond to RFP's.
• Prior experience with configuration, deployment, and testing of enterprise software applications within the Federal space.
• Prior experience coding, building and/or integrating web services, data integration architecture, designing complex solutions, and/or designing database.
• Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers.
• Good understanding of enterprise architecture principles and the ability to quickly grasp and distinctly explain technological and business concepts.
• Experience with agile software development practices.

• Comprehensive onboarding and training program
• CS specific bootcamp to prepare for client projects
• Continuous learning opportunities for technical and professional growth
• Career planning with three main tracks: technical, focus, and business
• Advisor support for career guidance and questions
• Monthly social events to foster a sense of community
• Equal opportunity and affirmative action employer
• Reasonable accommodations for the employment process