Business Strategy Analyst

Joining the Customer Success team at Appian offers the opportunity to combine a passion for technology with strategic problem-solving skills. This role requires strong analytical abilities, attention to detail, and the ability to communicate valuable insights to support business stakeholders. The successful candidate will have a passion for working with large data sets and presenting findings in a compelling manner. Additionally, this role involves contributing to process improvement and assisting with internal and external communications. Proficiency with tools such as Salesforce, Tableau, and Google Sheets is preferred.

• Contribute to the design and documentation of processes and tools aimed to improve the customer success practice
• Develop and deliver presentations for senior executives and communicate findings in a clear, concise, and influential manner
• Assist with internal and external communications such as emails, press or investor conferences, events, etc.
• Experience with Salesforce, Tableau, and Google Sheets. Comfortable creating and manipulating large data sets with Pivot tables, complex formulas, and functions
• Managing special projects and initiatives of medium to high complexity; gathering requirements, aligning stakeholders, creating and managing the schedule, providing progress reports, and driving to completion
• Proficiency with Tableau; with the ability to track and evaluate data to provide insights back to the business
• Have strong communication skills and ability to work with stakeholders at all levels of the business
• Have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities
• Challenge the standard thinking with new ideas, new approaches, and new solutions
• Are a fast learner who can work independently with little direction
• Are a people person who develops trust and respect from team members, both internal and external stakeholders
• Embrace change and are excited about being part of a high growth organization

• Strong analytical and problem solving skills
• Great communication skills and ability to provide valuable insights to support business stakeholders
• Passion for large data sets and ability to present insights in a compelling way
• Contribute to the design and documentation of processes and tools to improve customer success practice
• Develop and deliver presentations for senior executives
• Assist with internal and external communications
• Experience with Salesforce, Tableau, and Google Sheets
• Proficiency with Tableau and ability to track and evaluate data
• Strong communication skills and ability to work with stakeholders at all levels
• Relentless curiosity and passion for creating innovative analysis
• Ability to challenge standard thinking and come up with new ideas and solutions
• Fast learner who can work independently with little direction
• People person who develops trust and respect from team members
• Embrace change and excited about being part of a high growth organization

• Continuous learning opportunities
• Companywide weekly knowledge shares
• Biweekly continuing education sessions
• Guild participation
• Free online trainings
• CS career planning with three main tracks (technical, focus, and business)
• Matching with an advisor for career guidance
• Monthly social events
• Center of Funcellence planning virtual and in-person events
• First Year Experience (FYE) group for smooth transition of new employees
• Equal opportunity/affirmative action employer
• Consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
• Pay Transparency Nondiscrimination policy
• Reasonable accommodation for the employment process available on a case-by-case basis
• Appian's Privacy Policy