Customer Service Management Trainee
Uline•Kenosha, WI
•Onsite
About The Position
Uline is hiring a Customer Service Management Trainee for its Kenosha Branch. This role provides a comprehensive, hands-on training program to develop customer service management skills at Uline’s state-of-the-art call center. The trainee will learn to manage and develop a team of customer service representatives and help ensure the team delivers excellent customer service. The call center operates 24/7, with various shifts available on set schedules. The position is on-site.
Requirements
- Bachelor’s degree.
- Strong track record of customer-focused service, teamwork, and attention to detail.
Nice To Haves
- Prior leadership or management experience.
Responsibilities
- Complete a comprehensive hands-on training program covering all aspects of customer service management.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
