Customer Service Area Manager

Meijer•Northville, MI

About The Position

The Area Leader is responsible for engagement and development of team members within their span of care, including recognition, feedback, coaching, performance management, training, succession planning, and career development. The role directs Leads and Team Leaders and is accountable for area operations and financial results, including shrink, productivity, safety, scheduling, staffing forecasts, and resolution of team member and customer conflicts. The Area Leader oversees execution of corporate plans and budget line items in the P&L, drives safety and compliance, identifies and implements process improvements, and serves as a steward of Meijer culture. The job profile is not all-inclusive, and other duties may be assigned or required.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 4 years of retail, grocery, or customer service experience.
Passion for providing industry-leading service.
Ability to communicate clear and precise direction to team members.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to lead an organization that practices working safely at all times.
Proactive and creative thinking applied to the business.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
Strong business acumen.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Progressive leadership experience.

Responsibilities

Engage with team members to ensure appropriate onboarding, training, development, coaching, and feedback.
Identify talent and hold career discussions to support store staffing and a diversified talent pipeline for team member and leadership roles.
Have candid discussions with team members to uphold Meijer standards and support their growth within the organization.
Oversee corporate plan execution and area operations to achieve financial results, maximize sales and productivity, and manage P&L budget line items.
Drive safety, compliance, and condition management throughout the store, following applicable compliance procedures.
Ensure Team Leaders and Leads provide guidance, assign daily work, and identify team member training needs.
Identify and implement process improvements and support Meijer culture.
Perform other duties as assigned or required.