Service Area Manager

Haarslev • Lenexa, KS

7d

About The Position

The Service Area Manager (SAM) maintains high customer experience levels by nurturing strong customer relationships, sharing performance information, knowledge, and advice, and recommending solutions that meet customer expectations for uptime, reliability, and cost of ownership. The role calls for familiarity with rendering-industry standards for measuring downtime and efficiency, as well as sound knowledge of systematic maintenance principles. The SAM is a trusted customer advisor and is responsible for achieving revenue, profitability, and growth targets by executing agreed service-sales tactical plans for the region in cooperation with the relevant management structure. The position is part of the North America Service team and reports to the Commercial Service Manager.

The role involves extensive customer contact and regional market planning, service-agreement development, sales of parts and services, and coordination with internal service, product, sales, innovation, and supply-chain teams. The position requires a hands-on approach to troubleshooting and diagnosing potential mechanical issues. Weekly travel is required, with possible international travel; the posting describes travel as 90%. The successful candidate must live within the Midwest territory or be willing to relocate upon hire. After-hours on-call availability may be required as needed.

Requirements

• Bachelor's degree preferred, or equivalent job experience.
• Service-minded, self-starting approach, with the ability to manage time effectively and achieve agreed goals.
• Proficiency in Microsoft Office.
• Excellent interpersonal and communication skills, including strong written and verbal communication.
• Ability to handle multiple tasks and priorities.
• Attention to detail, excellent organizational skills, and accuracy.
• Strong analytical mindset, problem-solving skills, and technical and mechanical aptitude.
• Ability to work effectively in a team environment.
• Adaptability and ability to deal consistently with changing conditions.
• Ability to assume after-hours on-call duties as needed.
• Must live within the Midwest territory or be willing to relocate upon hire; the territory includes Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota.
• Ability to travel weekly (90%), with possible international travel.

Nice To Haves

• Knowledge or experience in the rendering field.
• Bachelor's degree.

Responsibilities

• Act as the customer advocate and trusted advisor, providing 360-degree customer care and taking responsibility for the customer experience.
• Build and optimize customer relationships through frequent visits and communications.
• Develop tactical and operational market plans for the area; participate in strategic planning; create and monitor annual operating plans and a market approach plan.
• Promote, design, and build service agreements with Sales for new and existing customers.
• Identify and act on upselling opportunities; participate in customer meetings and support direct capital equipment sales when requested by the capital sales group.
• Troubleshoot and diagnose potential mechanical issues using a hands-on approach.
• Manage individual and group budgets.
• Meet agreed targets through active sales of parts and services.
• Analyze customer, technical market, and competitor data and communicate feedback to the service organization and internal teams, including Global Service, Innovation, Sales, and Supply Chain.
• Monitor customer escalation processes and customer satisfaction; collect and relay customer satisfaction feedback to Haarslev.
• Gather and analyze information about competitors and pirates in the market.
• Build relationships with Global Service and product experts and drive cross-border synergies.
• Maintain customer focus to support growth, sales, profit, outstanding customer experience, and efficient service delivery and utilization.
• Maintain reasonable and reliable attendance.
• Travel weekly (90%), with possible international travel.
• Perform other duties as assigned.

Benefits

• Growth opportunities and the ability to chart a professional and personal growth path in a brand-new position.
• Opportunity to influence and develop the role.
• Work with an international team.
• Supportive, open company culture that values ideas and contributions.
• Work/life balance.
• Flexibility to work from home when the role permits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager