Area Service Manager - HVAC

Fluidics, Inc.•Philadelphia, PA

1d•Onsite

About The Position

We offer complete mechanical and facilities services, as well as energy solutions, mobile services, retrofits, and design-build services. Backed by cutting-edge technology, our proactive approach to addressing clients’ most vital issues has enabled us to deliver responsive, highly effective solutions and build long-term relationships. The overall goal of the Area Service Manager is to ensure we are providing our clients the best-in-class service. You will be responsible for specific clients, Account Managers and up to 20 service technicians.

Requirements

Minimum of 5 years of HVAC experience in a leadership role, managing a team of inhouse and field professionals.
Minimum of 10+ years technical experience within a mechanical contracting environment.
Ability to work with the customer to find mutually satisfactory solutions to difficult issues.
Proficient in Microsoft Excel, Visio, and Word.
Excellent communication skills – verbal and written.
The highest level of professional and ethical behavior is expected at all times.
Valid driver’s license

Responsibilities

Responsible for overall productivity for all work in your area.
Work with service coordinators to ensure timely scheduling/execution of each job.
Ensure profitability of Service Contracts
Ensure profitability of Quoted and T&M work
Perform part/material procurement for all work in your area.
Review open calls to ensure timely completion.
Ensure PMs are completed timely and in accordance with contractual obligations.
Develop a relationship with customers within his/her assigned region or territory through consistent contact via email, telephone, etc., and personal visits as required.
Manage customers (as needed) located within their region.
Have a complete understanding of each customer’s maintenance contract.
Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold.
Price all work requests in your area.
Support the Account Managers as needed for your clients.
Oversee all daily functions of Field Foreman and Technicians.
Monitor technician skill levels and provide necessary training.
Perform technical support to your field technicians as needed including weekends and nights.
Perform field safety and quality site visits.
Ensure the technicians are compliant with all company policies and procedures.