Service Area Manager

HAARSLEV•Lenexa, KS

About The Position

Haarslev is seeking a Service Area Manager (SAM) to serve customers in North America and the Midwest territory. The SAM maintains strong customer relationships and high customer experience levels by sharing performance information, knowledge, and advice, and recommending solutions that support uptime, reliability, and cost of ownership. The role requires familiarity with rendering-industry standards for measuring downtime and efficiency, as well as systematic maintenance principles. The SAM is accountable for regional service-sales plans and targets for revenue, profitability, and growth, and is expected to be a trusted customer advisor. The position reports to the Commercial Service Manager and is part of the North America Service team. The role involves frequent customer contact and travel, including approximately 90% weekly travel and possible international travel. The successful candidate will live within the Midwest territory (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, or South Dakota) or be willing to relocate upon hire. After-hours on-call availability may be required as needed.

Requirements

Bachelor's degree preferred, or equivalent job experience.
Service-minded, self-starting approach, with the ability to manage time effectively and achieve agreed goals.
Proficiency in Microsoft Office.
Excellent interpersonal and communication skills and the ability to handle multiple tasks and priorities.
Strong written and verbal communication skills.
Attention to detail, excellent organizational skills, and accuracy.
Strong analytical mindset, problem-solving skills, and technical and mechanical aptitude.
Ability to work effectively in a team environment.
Adaptability and ability to deal consistently with changing conditions.
Ability to assume after-hours on-call duties as needed.
Lives within the Midwest territory (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, or South Dakota), or willingness to relocate upon hire.
Willingness to travel.

Nice To Haves

Knowledge of or experience in the rendering field.

Responsibilities

Act as the customer advocate and trusted advisor, providing comprehensive customer care and taking responsibility for the customer experience.
Build and optimize customer relationships through frequent visits and communications.
Develop tactical and operational market plans, participate in strategic planning, and create and monitor annual operating and market approach plans.
Promote, design, and develop service agreements with sales for new and existing customers.
Identify and pursue upselling opportunities.
Participate in customer meetings and support direct capital equipment sales when requested by the capital sales group.
Troubleshoot and diagnose potential mechanical issues hands-on.
Manage individual and group budgets.
Meet agreed targets through active sales of parts and services.
Analyze customer, technical market, and competitor data and relay relevant feedback to the service organization and other internal groups, including Global Service, Innovation, Sales, and Supply Chain.
Monitor customer escalations and satisfaction, collect customer feedback, and share it with the Haarslev organization.
Gather and analyze information about competitors and pirates in the market.
Build relationships with Global Service and product experts and promote cross-border synergies.
Maintain customer focus to support organizational growth, sales, profit, and efficient service delivery and utilization.
Maintain reasonable and reliable attendance.
Travel weekly, approximately 90%, with possible international travel.
Perform other duties as assigned.