Digital Area Service Manager
About The Position
Trane Technologies is hiring an Area Service Manager in Mechanicsburg to lead service activities throughout the customer relationship, including service repair, upgrades and enhancements, service agreements, installation of new equipment, and lifetime connectivity. The role oversees service agreement pricing and sales support, field service coordination, technician recruitment and development, invoicing and collections, and customer satisfaction. The manager is accountable for service financial performance, revenue forecasting, budget control, risk mitigation, efficient coordination of technicians and service work, and meeting margin expectations. The role also develops service employees, improves processes and customer experience, and ensures environmental, health, and safety compliance. Work is onsite Monday through Thursday, with flexibility to choose the work location on Fridays. Travel to customer sites is required and may involve outdoor work, mechanical or equipment rooms, variable weather, moving machinery, heights, and other site-specific conditions.
Requirements
- At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
- At least 3 years of experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful project execution for startups and customer requests.
- Technology proficiency, including expertise in Microsoft applications.
- A valid driver's license held for at least 12 months, with no major or frequent traffic violations, including specified serious offenses or multiple smaller infractions or preventable collisions in the previous 3 years.
Nice To Haves
- Salesforce experience.
Responsibilities
- Manage profit and loss responsibilities and provide monthly revenue forecasts.
- Grow the service agreement base and expand repair, installation, and turnkey service work in partnership with the sales acquisition team.
- Control expenses against budget targets for overhead items such as fleet, uniforms, tools, and safety equipment.
- Mitigate risk in service agreements, turnkey service, and repair work.
- Oversee service coordination to respond efficiently to customers and balance technician training, skill levels, and resources across the district.
- Coordinate emergency repairs, maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
- Attract, coach, counsel, train, and develop service employees, including through performance management and technical product training.
- Ensure margins are met during sales and fulfillment activities.
- Maximize cash flow by ensuring invoices are generated immediately after work is completed, managing expense budgets, and increasing service team utilization.
- Establish and ensure adherence to standard service work processes, and improve transactional processes that affect customer experience and satisfaction.
- Ensure environmental, health, and safety compliance and train employees to support safe work in shops and at customer sites.
Benefits
- Health insurance and holistic wellness programs with incentives, effective from day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
