Digital Services Area Service Manager

Trane Italia • San Antonio, TX

1d • $90,900 - $164,675 • Hybrid

About The Position

Trane in San Antonio / Austin, TX is hiring a Digital Services Area Services Manager. In this role you will lead and drive profitable growth and market adoption of Connected Services into the BAS service operations in the TXGC region. Support field sales, management, and fulfillment teams to implement strategic growth initiatives and ensure best-in-class customer value. Report to the TXGC- Connected Services Leader.

Requirements

• 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
• 3+ years experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Tech-savvy with expertise in Microsoft applications. Salesforce and Worksight experience considered an asset.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• We prioritize practical experience, relevant skills, and alignment with our leadership principles.

Nice To Haves

• Salesforce and Worksight experience considered an asset.

Responsibilities

• P&L responsibility, provide monthly revenue forecasting, help drive BAS service agreement base growth, BAS repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
• Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
• Oversee the BAS service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the region. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Effectively attract, coach, counsel, train and develop all BAS service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed