Digital Area Service Manager

trane technologies • Milwaukee, WI

4d • $98,200 - $177,870 • Hybrid

About The Position

Trane Technologies is hiring a Digital Area Service Manager for its Upper Midwest Region. The role leads activities across Digital Services, including repairs, upgrades and enhancements, service agreements, and installation of new equipment and customer connectivity over its lifetime. The manager oversees support for sales and service-agreement pricing, contract pricing for parts and service, field-service coordination, technician recruitment and development, invoicing and collections, and customer satisfaction.

The manager owns financial and operational performance for digital services, plans staffing and service delivery, develops the digital service team, and ensures work is completed safely, profitably, and to customer expectations. The position involves travel to customer sites as needed, including outdoor locations and mechanical or equipment rooms, where conditions may include variable weather, moving mechanical parts, and heights. The work arrangement is onsite Monday through Thursday, with flexibility to choose a work location on Fridays based on work needs.

Requirements

• At least 5 years of experience in HVAC BAS controls or a related technical field, such as technical systems, equipment, or skilled trades.
• At least 3 years of experience managing and coaching teams and organizing work schedules.
• Project management capability to plan, coordinate, and execute startups, customer requests, and service or installation deliverables.
• Proficiency with Microsoft applications; organized and comfortable with technology.
• Valid driver’s license held for at least 12 months, with no major or frequent traffic violations as described in the posting, including DUI, hit and run, license suspension, reckless or careless driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
• Experience in building automation installation and/or BAS-focused project management, including coordination of field execution, startups/commissioning, closeout, and customer handoff.
• People leadership experience leading BAS technicians and engineers, including assigning work, setting priorities, removing roadblocks, coaching performance, and developing technical capability.
• Ability to manage concurrent jobs, balance customer urgency with scheduling realities, and deliver consistent quality and on-time work.
• Ability to partner across sales/acquisition, service coordination, engineering, and field operations.
• Willingness and ability to travel to job sites, work directly with customers and technicians, and make practical real-time decisions that support safe and profitable execution.

Nice To Haves

• Salesforce experience is an asset.
• The posting prioritizes practical experience, relevant skills, and alignment with the company’s leadership principles.

Responsibilities

• Own P&L performance through monthly revenue forecasting, growth of the digital service agreement base, and partnership with the acquisition (sales) team on digital repairs, installations, and service turnkey work.
• Manage expenses against budget targets for fleet, uniforms, tools, and safety equipment.
• Identify, manage, and reduce risk across service agreements, service turnkey work, and repairs.
• Lead service coordination and resource planning to support customer response, technician skill coverage, and efficient resource utilization across the district.
• Coordinate emergency repairs, preventative maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Recruit, coach, develop, and retain digital service employees; provide counseling, training, and performance management, and use technical product training programs to support continuous improvement.
• Confirm margin expectations during sales and fulfillment, support timely invoicing at completion, manage expenses, increase utilization, and improve cash performance.
• Define, promote adoption of, and ensure compliance with standard service work processes; improve transactional processes affecting customer experience and satisfaction.
• Ensure environmental, health, and safety compliance across the service team and provide training for safe work in the shop and at customer sites.
• Partner with sales/acquisition, service coordination, engineering, and field operations to deliver customer outcomes and business results.
• Travel to customer sites as needed and engage with customers and technicians to support safe and effective work execution.

Benefits

• Health insurance and holistic wellness programs, with benefits beginning on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed