Area Service Manager

Fairbanks Scales•Nashville, IN

About The Position

The Area Service Manager leads and coordinates the installation, repair, and servicing of equipment and machinery in field installations to ensure customer issues are satisfactorily resolved. The role plans and directs Field Technicians’ work, manages service contracts, support services, and warranty issues, and maintains customer and business records of local service activities. The manager resolves customer and equipment problems with support from engineering, manufacturing, and other teams as needed, and maintains service and installation manuals. The position helps define and achieve departmental goals, conducts service department meetings, oversees scheduling and training of field service representatives, and develops methods, guidelines, and policies to improve service delivery. It also ensures compliance with company policies, procedures, and government safety regulations; handles accidents and develops plans to prevent recurrence; and ensures the service team follows up with customers. Regular attendance and adherence to Fairbanks Scales policies and procedures are required.

Requirements

Bachelor’s degree or equivalent; equivalent combinations of education, training, and experience will be considered.
At least three years of directly related experience.
Proficiency with Microsoft Office products, specifically Excel and Outlook.
Critical thinking and exceptional attention to detail.
Excellent problem-solving skills.
Excellent verbal and written communication skills.
Ability to organize and prioritize work effectively and concentrate on multiple tasks simultaneously.
Ability to establish and maintain positive business relationships.

Responsibilities

Use the work order system to plan, assign, and direct Field Technicians’ work.
Ensure accurate and timely reporting of customer account activities.
Handle service contracts, direct support services, and warranty issues.
Maintain customer and business records of local service activities.
Resolve customer issues and equipment problems, using engineering, manufacturing, and other teams as needed.
Maintain service and installation manuals.
Help define and achieve departmental goals.
Conduct service department meetings.
Ensure adherence to company policies and procedures and government safety regulations.
Oversee scheduling and training of field service representatives to improve their skills and abilities.
Develop methods, guidelines, and policies to facilitate efficient service delivery.
Handle accidents and develop plans to prevent recurrence.
Ensure the service team follows up with customers.
Adhere to and uphold Fairbanks Scales policies and procedures.