Area Service Manager

Fairbanks Scales • Nashville, TN

4d

About The Position

The Area Service Manager leads and coordinates field installation, repair, and equipment servicing to ensure customer issues are satisfactorily resolved. The role plans and directs Field Technician work, manages customer and business service records, and coordinates with engineering, manufacturing, and other teams to resolve equipment problems. It also oversees service contracts, warranty matters, field representative scheduling and training, service delivery procedures, department goals, and customer follow-up. The manager ensures compliance with company policies and government safety regulations, conducts service department meetings, and addresses accidents with plans to prevent recurrence.

The position requires a bachelor's degree or equivalent and at least three years of directly related experience. Work is performed under general office conditions with moderate noise. Regular attendance is essential. Fairbanks Scales Inc. is an Equal Opportunity Employer, including Disability/Vets. The company may obtain consumer and investigative consumer reports for employment purposes and conducts post-offer, pre-employment drug testing for all roles; DOT-authorized testing also applies before hiring into a role or transfer into a safety-sensitive role.

Requirements

• Bachelor's degree or equivalent.
• At least three years of directly related experience.
• Proficiency with Microsoft Office products, specifically Excel and Outlook.
• Critical-thinking ability and exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize work effectively and concentrate on multiple tasks simultaneously.
• Ability to establish and maintain positive business relationships.

Responsibilities

• Use the work order system to plan, assign, and direct Field Technicians’ work.
• Ensure accurate and timely reporting of customer account activities.
• Handle service contracts, direct support services, and warranty issues.
• Maintain customer and business records of local service activities.
• Resolve customer issues and equipment problems, involving engineering, manufacturing, and other teams as needed.
• Maintain service and installation manuals.
• Help define and achieve department goals.
• Conduct service department meetings.
• Ensure adherence to company policies and procedures and government safety regulations.
• Oversee scheduling and training of field service representatives to improve their skills and abilities.
• Develop methods, guidelines, and policies to facilitate efficient service delivery.
• Handle accidents and develop plans to prevent recurrence.
• Ensure the service team follows up with customers.
• Adhere to and uphold Fairbanks Scales policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager