Area Customer Service Associate

Iron Mountain • Hollywood, FL

5d

About The Position

Provides timely responses to customer inquiries by telephone, email, or website chatbot in an inbound or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems, and communicates solutions or requested information to customers. Analyzes customer service needs and refers customers to other service or technical departments for follow-up as needed. Uses a customer relationship application or database to record activities and research product information.

Responsibilities

• Respond to customer inquiries by telephone, email, or website chatbot in an inbound or outbound contact/service center.
• Resolve routine and some more complex customer problems and communicate solutions or requested information.
• Analyze customer service needs and refer customers to other service or technical departments for follow-up as needed.
• Use a customer relationship application or database to record activities and research product information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed