Customer Service Associate - Madison Area
About The Position
The Customer Service Associate serves as the primary point of contact for customers and helps deliver an exceptional customer experience. The role assists customers with product information, order management, shipping inquiries, and service-related requests, maintaining professional and timely communication. The associate works with internal teams and external customers to ensure orders are processed accurately and efficiently. The position also supports order entry and administrative tasks and requires learning the company’s products and systems to become a trusted resource for customers. It is suited to someone who enjoys a fast-paced environment, pays close attention to detail, and builds strong customer relationships that foster long-term business partnerships. The role is with a family-owned manufacturing company in Madison, Wisconsin, known for its strong culture and long-tenured workforce.
Requirements
- High school diploma or equivalent.
- At least 2 years of customer service experience or experience in a related role.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Ability to handle challenging situations and tight deadlines professionally.
- Strong computer proficiency, including Microsoft Office applications such as Excel and Word.
- Ability to quickly learn new systems, processes, and products.
- Self-motivated, with the ability to work independently and collaboratively.
Nice To Haves
- Experience working within ERP systems.
Responsibilities
- Serve as the primary point of contact for customers.
- Assist customers with product information, order management, shipping inquiries, and service-related requests.
- Communicate professionally and in a timely manner with customers.
- Work with internal teams and external customers to ensure orders are processed accurately and efficiently.
- Support the order entry process and manage administrative tasks.
- Learn the company’s products and systems to become a trusted resource for customers.
- Develop strong customer relationships that foster long-term business partnerships.
Benefits
- Competitive salary and full benefits package
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- 401(k) with employer match
- Life insurance
- Disability insurance
- Opportunities for growth and professional development
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
