Area Customer Service Associate
Iron Mountain•Los Angeles, CA
•$42,100 - $52,600
About The Position
Provides timely responses to customer inquiries by telephone, email, or website chatbot in an inbound or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to customers. Analyzes customer service needs and refers customers to other service or technical departments for follow-up as needed. Uses a customer relationship application or database to record activities and research product information.
Responsibilities
- Respond to customer inquiries by telephone, email, or website chatbot in an inbound or outbound contact/service center.
- Resolve routine and some more complex customer problems and communicate solutions or requested information.
- Analyze customer service needs and refer customers to other service or technical departments for follow-up when needed.
- Use a customer relationship application or database to record activities and research product information.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
