Area Customer Service Coordinator

Ricoh • Philadelphia, PA

17h • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and service delivery across multiple customer sites within an assigned geographical area. The role provides onsite business services tailored to client needs, helps implement new accounts and service expansions, and works with management to improve operational processes and maintain best practices. It requires local travel between customer locations, regular use of a personal vehicle, flexibility to respond to customer and operational needs, and a service-first approach to building positive customer relationships. Shifts fall between 7 a.m. and 7 p.m., with possible overtime, including weekends, depending on geographical location. A monthly stipend of $260 supports incidental expenses related to the role. Business mileage beyond the normal commute is reimbursed at the current IRS-approved rate, and approved business parking and tolls are reimbursed under company policy.

Ricoh describes itself as an integrated solutions provider focused on connecting people and technology, creating customer experiences, and enabling digital workplaces. The role is part of a team committed to service, innovation, client satisfaction, and helping businesses succeed.

Benefits include medical, dental, life, and disability insurance options; a 401(k) Retirement Savings Plan; Health Savings Account and Flexible Spending Account options; tuition assistance; paid vacation and holidays; and additional health, wellness, and personal and professional development benefits.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the needs of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Ability to work shifts scheduled between 7 a.m. and 7 p.m.; possible overtime, including weekends, may be required based on geographical location.
• Regular use of a personal vehicle.
• Valid driver’s license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing and walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Additional education beyond high school is encouraged.
• Proficiency in Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites, delivering consistent, high-quality service and operational support tailored to each client’s needs.
• Provide onsite mail and print services, hospitality support, reception and front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to enhance operational processes, support compliance with best practices, and drive continuous improvement using data-driven insights.
• Assist with implementation of new customer accounts and service expansions, supporting Field Implementation Managers.
• Maintain a service-first approach, communicate professionally, and build positive customer relationships.
• Adapt to new challenges and take accountability for delivering exceptional service.
• Travel between customer locations within the assigned service area and maintain an onsite presence as needed.

Benefits

• Monthly stipend of $260 to help offset incidental expenses associated with the role.
• Reimbursement for business mileage beyond the normal commute at the current IRS-approved mileage rate.
• Reimbursement for approved business-related parking fees and tolls.
• Medical, dental, life, and disability insurance options.
• 401(k) Retirement Savings Plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED