Area Customer Service Coordinator

Ricoh Americas Holdings • Exton, PA

12d • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and service delivery across multiple customer sites within an assigned geographical area. The role provides on-site business services tailored to client needs, assists with implementing new accounts and service expansions, and works with management to improve operational processes and maintain best practices. It requires regular local travel between locations, a customer-focused approach, and flexibility to respond to operational needs. A monthly stipend of $260 is provided to support the role’s travel-related incidental expenses. Business mileage beyond the normal commute is reimbursed at the current IRS-approved rate, with reimbursement also available for approved business parking fees and tolls.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40–50-mile radius.
• Flexibility to work shifts scheduled between 7 a.m. and 7 p.m.; possible overtime, including weekends, depending on geographical location.
• Regular use of a personal vehicle.
• Valid driver’s license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing, walking, bending, reaching, stretching, or climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Education beyond high school.
• Proficiency with Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites and support consistent, high-quality service delivery.
• Deliver on-site mail and print services, hospitality support, reception and front-desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite offices, to support client operations.
• Collaborate with management to enhance operational processes, support compliance with best practices, and drive continuous improvement using data-driven insights.
• Assist with implementing new customer accounts and expanding services, including supporting Field Implementation Managers.
• Build positive customer relationships through professional, authentic, service-first interactions.
• Adapt to new challenges and take accountability for delivering exceptional service.

Benefits

• Monthly stipend of $260 to help offset incidental expenses associated with travel between client locations.
• Business mileage reimbursement at the current IRS-approved rate for company travel beyond the normal commute.
• Reimbursement for approved business-related parking fees and tolls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED