Customer Service Coordinator

Silgan Plastics • Union, MO

8d

About The Position

Customer Service Coordinator will help make customer service a differentiating point by making it easy for customers to do business with the company. The role communicates effectively with customers, the sales team, and internal operations personnel, and contributes to efficient operations that meet customer needs. The position also coordinates customer orders, invoicing, forecasting, and order-status communications.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience with a manufacturing company.
• Experience with customer order-entry systems.
• Ability to learn the company's products and manufacturing processes.
• Excellent communication skills.
• Personable, positive, and proactive demeanor.
• Excellent work ethic.
• Common sense and problem-solving ability.
• Ability to create and maintain customer files.
• Ability to work with a CRM portal.
• Excellent computer and organizational skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Nice To Haves

• College degree.
• Experience with the JD Edwards operating system.
• Proficiency in PowerPoint.

Responsibilities

• Maintain effective communication between customers and relevant internal operations and sales personnel.
• Expedite customer orders in a timely manner.
• Invoice customers in a timely manner.
• Coordinate customer orders with the manufacturing base.
• Monitor order status and communicate relevant information to customers.
• Coordinate forecasting using feedback from customers and account managers.
• Provide the sales team and management with relevant information about customer accounts and products.
• Remain available for customer communications.
• Create and maintain customer files.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED