Customer Service Coordinator

Evans Delivery • Schuylkill Haven, PA

8d • Onsite

About The Position

The Customer Service Coordinator, known internally as HOS Coordinator, supports drivers in complying with FMCSA hours-of-service (HOS) rules and regulations. The role responds to driver questions, provides guidance on electronic logging devices (ELDs), monitors and reviews driver logs, identifies and addresses errors or violations, and maintains accurate HOS records. It also includes auditing logs, counseling drivers on infractions, escalating issues when needed, and managing ELD equipment inventory and related shipping, receiving, and troubleshooting.

This is an in-person, onsite position at 400 West Columbia St, Schuylkill Haven, PA 17972. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The role operates primarily in a controlled office environment with low to moderate noise and may involve fluctuations in work-related demands. It often requires sitting for long periods in front of a computer.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Basic computer skills.
• Proficiency with Microsoft Office Suite.
• Attention to detail, critical-thinking skills, and problem-solving ability.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Good time-management and organizational skills, with the ability to multitask when necessary.
• Dependable and consistently available to work scheduled hours.

Nice To Haves

• Experience in an administrative or office environment.
• Experience in the trucking industry and/or familiarity with FMCSA rules and regulations.
• Bilingual English/Spanish.

Responsibilities

• Respond promptly to drivers’ incoming calls and emails about hours-of-service rules.
• Explain how drivers can use their electronic logging devices effectively.
• Review driver logs for HOS violations and counsel drivers as needed.
• Continuously monitor driver logs to identify and correct errors.
• Enter HOS-related files and information for tracking and recordkeeping.
• Review reports to ensure driver compliance with HOS-related systems, programs, and services.
• Conduct random audits of driver logs.
• Counsel drivers regarding serious infractions and escalate issues when necessary.
• Maintain accurate recordkeeping and file-retention practices.
• Manage ELD equipment inventory, including shipping, receiving, and troubleshooting support.

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA) with a monthly employer-funded allowance for purchasing an individual health insurance plan.
• Dental and vision insurance.
• Company-paid life insurance and Accidental Death & Dismemberment insurance.
• Company-paid short-term disability insurance.
• Company-paid long-term disability insurance.
• Hospital indemnity insurance.
• Long-term care insurance program.
• Supplemental term life insurance.
• Accident insurance.
• Critical illness insurance.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• 401(k) with up to 4% employer Safe Harbor matching.
• Paid vacation.
• Eight paid holidays and one floating holiday.
• Identity and fraud protection.
• Pet insurance.
• Weekly pay.
• $500 employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED