Customer Service Coordinator

CRST The Transportation Solution • Amherst, NY

13d • Onsite

About The Position

CRST’s Home Solutions - Installs division provides delivery and installation of products requiring skilled labor or trade-licensed technicians. The Customer Service Coordinator is the first point of contact for customers with questions, concerns, or requests. The role handles inbound calls, resolves issues, and coordinates with internal teams and service partners to ensure customers receive timely, accurate resolutions. It is suited to someone who is patient, detail-oriented, and enjoys helping people.

This position is onsite at CRST’s remodeled facility off Northpointe Parkway in Amherst, New York, with free parking. Multiple first- and second-shift options are available, and Saturday availability is required. Employees scheduled to work Saturday can flex their hours during the week. Compensation is $16.20 per hour. Paid training lasts two weeks and begins November 2, 2026.

Requirements

• Strong customer service and communication skills.
• Good time management and organizational skills.
• Active listening and social perceptiveness.
• Critical-thinking and problem-solving ability.
• High school diploma or equivalent.
• Reliable attendance during training and on the job.
• Saturday availability is required.

Nice To Haves

• Prior call center or customer service experience.
• Experience with CRM or case management systems.
• Bilingual communication skills.

Responsibilities

• Respond to inbound calls about scheduling, order changes, payment processing, and general inquiries.
• Resolve customer concerns by identifying the issue and its cause, then providing an effective solution.
• Document customer interactions and maintain accurate records across internal and client systems.
• Update service orders and provide status updates on service requests.
• Act as a liaison between customers, clients, and service providers.
• Communicate proactively with internal departments to resolve issues and complaints.
• Escalate unresolved issues according to established procedures.
• Support inbound sales opportunities by helping convert warm leads when they arise.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug and telemedicine services.
• Company-paid life and disability insurance.
• Retirement savings with company match.
• Paid time off and holidays.
• Parental leave.
• Additional voluntary benefits and employee discounts.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED